Our 30-day money-back guarantee.
Not completely happy with your ORBAX Star Projector? Contact us within 30 days of receiving your order and we’ll help you with the next steps.
Your statutory consumer rights are not affected by this guarantee.
Our promise
We offer a 30-day money-back guarantee because we want you to feel comfortable ordering from ORBAX. If the Star Projector isn’t right for you, contact us within 30 days of receiving your order and we’ll explain the return process.
This guarantee is additional to your statutory consumer rights. Nothing in this policy limits rights you have under applicable law.
A simple three-step process.
Email support@orbax.co.uk with:
- your order number
- the email address used for the order
- the reason for your return
- photographs or a short video if the product is damaged or faulty, where relevant
We’ll review your request and provide the appropriate return instructions, including the return address and any information needed to send the product back.
Once you have received our return instructions, send the product using the method specified. We recommend keeping proof of postage until your return has been processed.
Your statutory cancellation rights
For eligible online purchases, consumers generally have a statutory right to cancel within 14 days of receiving the goods, without giving a reason.
If you wish to exercise a statutory cancellation right, please notify us within the applicable cancellation period and then return the goods within the applicable timeframe. Where applicable, we will process any refund due to you in accordance with the applicable law.
These rights apply where applicable and are separate from ORBAX’s voluntary 30-day money-back guarantee.
The ORBAX 30-day guarantee
Separate from your statutory cancellation rights, ORBAX offers a 30-day money-back guarantee.
To request a return under this guarantee, contact us within 30 days of receiving your order at support@orbax.co.uk.
This is a normal purchase with an additional guarantee. It is not a trial arrangement.
Faulty, damaged or not-as-described products
If your ORBAX Star Projector arrives damaged, is faulty, or does not match its description, please contact us at support@orbax.co.uk as soon as reasonably possible.
Please include:
- your order number
- a description of the issue
- photographs or a short video where helpful
We’ll review the issue and work with you to provide the appropriate remedy in accordance with applicable consumer law. You do not need to use the ORBAX 30-day guarantee to raise a faulty or damaged product — your statutory rights apply.
Damaged on arrival
If your product arrives visibly damaged, please contact us at support@orbax.co.uk with photographs of the product and packaging as soon as possible. Prompt notification helps us investigate and resolve the issue efficiently, but does not restrict any statutory rights you may have.
Return shipping
For returns requested under the ORBAX 30-day money-back guarantee, we’ll provide the relevant return instructions when you contact us. Any applicable return postage arrangements will be explained as part of the return process.
For statutory cancellations, return postage is generally the customer’s responsibility unless applicable law requires otherwise or we have agreed to cover it.
For faulty, damaged or not-as-described products, any applicable return costs will be handled in line with your statutory rights.
Return condition
For change-of-mind returns, please take reasonable care of the product and return it with its original accessories and packaging where possible.
If a product has been used or handled beyond what is reasonably necessary to assess its nature, characteristics and functionality, applicable law may allow a deduction for any resulting reduction in value.
What to include
Where possible, please return:
- ORBAX Star Projector
- USB-C cable
- instruction manual
- projection film discs
- original packaging
Missing packaging or accessories do not automatically remove statutory rights where the law provides otherwise.
Refund timing
Once your return has been received and approved, we’ll process any refund due to you without undue delay.
Where statutory cancellation rights apply, refunds will be processed within the applicable legal timeframe.
Once processed, the time it takes for the refund to appear in your account may depend on your payment provider or bank.
Refund method
Where possible, refunds will be made using the original payment method used for the purchase.
We will not replace a monetary refund with store credit where you are legally entitled to a monetary refund.
Exclusions
Some products or circumstances may be excluded from statutory cancellation rights where an applicable legal exception applies. If an exception applies to your order, we’ll explain this before or when confirming the relevant purchase terms.
Digital content included with your order
Where a digital guide is provided with an order, any applicable rights relating to digital content will be handled in accordance with applicable law. This is a one-time bonus supplied with the product — it is not a subscription and does not involve any recurring payment.
Quick answers.
How do I request a return? +
Email us at support@orbax.co.uk with your order number, the email address used for the order and the reason for your return. We’ll reply with the appropriate instructions.
How long do I have to request a return? +
Under our voluntary 30-day money-back guarantee, please contact us within 30 days of receiving your order. Separate statutory cancellation rights may also apply within the applicable timeframe.
What if my projector arrives damaged? +
Contact us at support@orbax.co.uk as soon as reasonably possible with photographs of the product and packaging. We’ll review the issue and provide the appropriate remedy.
What if my projector is faulty? +
Contact us at support@orbax.co.uk with a description of the issue. Faulty products are handled in accordance with your statutory rights.
Who pays return postage? +
Return postage arrangements depend on the reason for the return and applicable law. We’ll explain the relevant arrangements when we send your return instructions.
When will I receive my refund? +
Once your return has been received and approved, we’ll process any refund due without undue delay. The time it takes to appear in your account may depend on your payment provider or bank.
Does the 30-day guarantee replace my statutory rights? +
No. The ORBAX 30-day money-back guarantee is additional to, and does not affect, your statutory consumer rights.
We’re here to help.
Get in touch and we’ll guide you through the process.