How we handle your data.

About this policy

ORBAX respects your privacy. This policy explains, in plain English, how we handle personal information when you visit our website, place an order, contact us or otherwise interact with our business.

In particular, it covers:

• what personal information we collect
• how it is collected
• why we use it
• the legal bases we rely upon where applicable
• who it may be shared with
• how long it is retained
• how cookies and similar technologies are used
• the rights you have over your information
• how to contact us

Who we are

ORBAX is responsible for deciding how your personal information is used for the purposes described in this policy.

ORBAX is an online retail brand focused on creating considered products and experiences for the home. When you shop with us or interact with our website, we may process personal information as described in this Privacy Policy.

Privacy enquiries

If you have any questions about how ORBAX handles your personal information, you can contact us at:

support@orbax.co.uk

Information we collect

We collect personal information in a few different ways depending on how you interact with us.

Information you provide directly

For example, when you place an order, create an account, contact support or sign up to hear from us, you may provide:

• name
• email address
• billing information
• delivery address
• telephone number, where provided
• order details
• information submitted through customer support
• information provided when signing up for marketing communications
• information submitted through forms on the website

Payment information

Payment transactions are processed by the payment providers made available through our checkout. Depending on the payment method used, your payment information may be handled directly by the relevant payment provider rather than being stored by ORBAX.

Automatically collected information

Depending on how you use our website and the technologies enabled on it, we may collect certain technical and usage information, which may include:

• IP address
• browser type
• device type
• operating system
• pages viewed
• referring website
• approximate location derived from IP
• interaction with the website
• technical identifiers
• cookie or similar technology information

The specific items collected depend on which technologies are active at the time of your visit. See our cookies section below for more detail.

Why we use personal information

To process and fulfil orders

• process purchases
• process payments
• arrange delivery
• provide order updates
• respond to order-related enquiries
• administer returns and refunds
• prevent fraudulent transactions

To provide customer support

• respond to enquiries
• investigate delivery issues
• resolve problems
• manage returns and refunds

To operate and improve the website

• understand how visitors use the website
• troubleshoot technical issues
• improve website functionality
• improve the customer experience
• monitor website performance

To communicate with you

• send transactional communications
• provide order updates
• respond to enquiries
• send marketing communications where legally permitted and/or you have provided consent

To protect ORBAX

• detect fraud
• prevent abuse
• maintain website security
• enforce our policies
• comply with legal obligations

Lawful bases for processing

Where UK data protection law applies, we rely on one or more of the following lawful bases when processing your personal information:

Contract

Where processing is necessary to fulfil an order or provide services you have requested.

Legal obligation

Where we are required to retain or disclose information to comply with applicable law.

Legitimate interests

Where processing is necessary for legitimate business interests and those interests are not overridden by your rights. Examples may include website security, fraud prevention, certain operational activities and improving our services.

Consent

Where consent is required, including for certain marketing activities and non-essential cookies or similar technologies. You can withdraw consent at any time.

Marketing communications

We may send you promotional communications where legally permitted and/or where you have provided the necessary consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the message, or by contacting us.

Cookies & similar technologies

We may use cookies and similar technologies that are necessary for the operation of the website, as well as optional technologies used for analytics, preferences or marketing where applicable. Non-essential technologies are controlled through the site's cookie preferences where required.

Strictly necessary

Required for core functionality such as the shopping cart, checkout, security and essential site functionality.

Analytics

Optional technologies used to understand website usage and improve the experience.

Marketing

Optional technologies used for advertising, attribution or personalised marketing where applicable.

Who we share information with

We may share personal information with service providers where necessary to operate our website, process orders, provide services or comply with legal obligations. Only information necessary for the relevant purpose is shared. These categories may include:

• ecommerce platform provider
• payment processors
• delivery and courier providers
• customer support providers
• email and marketing providers
• analytics providers
• advertising platforms
• fraud and security providers
• professional advisers
• regulators or law enforcement, where legally required

We may share relevant order and delivery information with service providers involved in processing and delivering your order.

International data transfers

Some of our service providers may process personal information outside the UK. Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• fulfilling orders
• maintaining business records
• handling disputes
• complying with legal obligations
• fraud prevention
• accounting and tax requirements

Different types of information may be retained for different periods depending on why we need it and our legal obligations.

How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

No online system can be guaranteed completely secure, but we work to safeguard your information in line with good industry practice.

Your rights

Depending on applicable law, you may have the right to:

• access the personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete information
• restrict how we process it
• object to certain processing
• request a copy in a portable format
• withdraw consent where processing relies on consent

These rights may be subject to legal exceptions or conditions and may not apply in every circumstance. To exercise any of them, please contact us at support@orbax.co.uk.

Right to complain

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

If you are based in the UK, you also have the right to make a complaint to the Information Commissioner's Office (ICO).

Children

ORBAX does not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided us with personal information contrary to applicable law, please contact us.

Links to other websites

Our website may contain links to third-party websites or services. This policy does not apply to those websites, and ORBAX is not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party site you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, changes to website functionality, changes to the technology we use, or changes to legal requirements.

The date at the top of this page shows when this policy was most recently updated.

We're happy to help.

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch.